July 21, 2012
by Mary Caelsto
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5 Tips for Dealing With Problem Customers

While the majority of the people we deal with in business are good and love what we do, there are always a few bad apples and they can make the retailing business, whether on line or in person, miserable. Even … Continue reading

October 3, 2011
by Mary Caelsto
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The Positive Proprietor: Diversity Is More Than A Money Maker

We hear talk in all aspects about business about diversity. We want a diverse customer base, a diverse employee base, and diversity in our marketing. I’m reminded of a television commercial for Korean Air where they showcase several international destinations, … Continue reading